Twilio
Sr AI Architect - Conversational AI
$276K–$406K
Remote - US · Remote · Senior · Full-time · Posted Jul 24, 2026
- Experience
- 15+ years in software engineering, including at least 6+ years focused on production-grade ML systems at a platform level.
- Education
- Master's or Ph.D. in Computer Science, Machine Learning, Data Science, Statistics, or a closely related quantitative field.
About the job
Sets Twilio’s company-wide conversational AI architecture and ML/AI Ops direction, bringing AI capabilities from research into reliable production systems.
What you'll do
- Define the long-term AI/ML architecture and own the strategic roadmap for ML/AI Ops platform and tooling.
- Lead architecture and implementation of LLM, RAG, and agentic AI systems, including evaluation and inference optimization.
- Set technical standards and mentor teams while partnering with executives, engineers, and Product Management.
What they ask for
- 15+ years in software engineering, including at least 6+ years building and scaling production-grade ML systems at a platform level.
- Extensive ML Ops and LLM Ops experience, including evaluation, automated retraining, and monitoring of AI features at scale.
- Deep expertise in production ML/AI architecture, transformer models, LLM orchestration, embeddings, inference optimization, vector stores, and Context Engineering.
- Cloud-based services experience using AWS, GCP, or Azure; strong communication and collaboration skills; a Master's or Ph.D. in a relevant quantitative field.
Nice to have
- Relevant publications at top ML conferences or significant open-source contributions.
- Experience with context-quality evaluation frameworks, enterprise-scale ML/AI Ops platforms, or geographically distributed teams.
Pay
$275,840.00 - 344,800.00 USD (pay range; salary type not specified); $292,080.00 - 365,100.00 USD (pay range; salary type not specified); $324,480.00 - 405,600.00 USD (pay range; salary type not specified)
Tools
LLMs, RAG, MCP, AWS, GCP, Azure, transformer models, vector stores
AI focus
Builds conversational and agentic AI capabilities; leads LLM, RAG, Context Engineering, and company-wide ML/AI Ops architecture, emphasizing responsible, reliable, compliant, and cost-effective production systems.
Model-written summary · the original posting is authoritative