Strategy & Operations Manager

What you'll do

• Define, model, and execute business strategies with executive leadership; analyze complex business problems and build quantitative models.
• Coordinate cross-functional teams and own strategic projects supporting company goals, customer experience, connectivity quality, and profitability.
• Prepare executive presentations, strategic memos, and board-level reporting; advise leaders on global connectivity initiatives.

What they ask for

• 4–6 years of experience in strategy, operations, management consulting, product, or growth roles.
• Strong ability to synthesize complex data into concise written memos and executive presentations.
• Proven ability to build relationships and align Product, Sales, Operations, and Finance stakeholders.
• Strong proficiency in data analysis and visualization; ability to solve problems independently and manage multiple projects.

Nice to have

• Experience in SaaS, technology, management consulting, banking, or other fast-paced environments.
• Experience using AI to accelerate productivity; familiarity with telecom, messaging, and voice networks.

Pay

USD 128,560.00 - USD 160,700.00 (pay range; pay type not specified); USD 136,000.00 - USD 170,000.00 (pay range; pay type not specified); USD 151,120.00 - USD 188,900.00 (pay range; pay type not specified)

Tools

SQL, Looker, Tableau, Coefficient, Airtable, Claude, OpenAI, Gemini

AI focus

Develops strategies across AI communications ecosystems; experience using AI tools to accelerate productivity is desired. Twilio also states it uses AI to help make hiring more efficient.