Uber
Account Manager II, Eats SMB
$36K–$133K
New York City, New York · Manager · Full-time · Posted Aug 19, 2026
- Experience
- 5+ years in customer success/account management, with at least 2 years focused on strategic relationship management.
About the job
Manage growth and retention for a portfolio of 30 major NYC merchants, serving as their strategic partner and coordinating initiatives across Uber.
What you'll do
- Develop account strategies, conduct business reviews, and recommend data-driven growth opportunities.
- Negotiate key contracts and build relationships with merchant stakeholders across organizational levels.
- Promote in-app marketing and other products, and collaborate with Operations, Sales, and Support to resolve merchant issues.
What they ask for
- 5+ years of customer success or account management experience, including at least 2 years in strategic relationship management.
- Proven success managing complex strategic accounts and negotiations.
- Curiosity, proactivity, and a strong work ethic.
Nice to have
- Proficiency in Salesforce and Google Sheets/Excel.
- Experience negotiating multi-million-dollar contracts and using large data sets to develop actionable insights.
Pay
USD $119,286 - USD $132,857 total on-target earnings (OTE); USD $83,500 per year - USD $93,000 per year base salary; USD $35,786 - USD $39,857 annualized cash variable incentive target
Tools
Salesforce, Google Sheets, Excel
Model-written summary · the original posting is authoritative