Uber
Director, AV Support Services
$239K–$265K
San Francisco, California · Director · Full-time · Posted Sep 2, 2026
- Experience
- 10+ years required; 12+ years managing a large multi-leveled team preferred.
- Education
- Bachelor's Degree or equivalent experience; MBA or advanced degree preferred.
About the job
Leads the global customer and vehicle support strategy, operations, and organization for Uber’s autonomous mobility and delivery businesses.
What you'll do
- Build and scale customer and vehicle support operations, including Remote Assistance and roadside or in-field support.
- Set the AV support vision, strategy, roadmap, and metrics, aligning support with business goals and partner needs.
- Develop support tooling and agent capabilities using AI, automation, and self-service; improve the autonomous customer experience with product and operations teams.
What they ask for
- 10+ years in operations, program management, consulting, or corporate strategy.
- Extensive strategy experience and a track record of developing vision and strategy for emerging products or services.
- Bachelor's Degree or equivalent experience.
Nice to have
- 12+ years managing a large multi-leveled team with multiple direct reports.
- Experience in the AV industry; experience with remote or roadside assistance, vehicle support operations, or customer support operations.
Pay
USD $239,000 per year - USD $265,000 per year (base salary)
AI focus
Leverage AI, automation, and self-service tools to improve support tooling and the agent experience for autonomous vehicles.
Model-written summary · the original posting is authoritative