Uber
Director, Claims Management
$180K–$250K
San Francisco, California +3 · Director · Full-time · Posted Oct 8, 2026
- Location
- San Francisco, California
New York City, New York
Chicago, Illinois
Phoenix, Arizona - Experience
- 10+ years of claims or insurance experience; 5+ years managing and leading teams. Preferred: 6+ years of commercial auto claims experience and 3+ years of frontline leadership managing liability claims.
About the job
Leads claims strategy and standards for Uber’s U.S. auto insurance program, overseeing internal claims guidance and carrier and TPA performance to improve outcomes and reduce total cost of risk.
What you'll do
- Develop claims strategies, processes, and handling standards; oversee complex, high-severity claims and use file-level insights to improve practices.
- Manage carrier and TPA performance, set measures, address execution gaps, and oversee compliance with claims-related contractual requirements.
- Analyze claims data and communicate trends and financial implications to inform cross-functional decisions and claims strategy.
What they ask for
- 10+ years of claims or insurance experience across areas such as commercial auto, general liability, claims operations, analytics, or claims oversight.
- 5+ years of experience managing and leading teams.
Nice to have
- 6+ years of commercial auto claims experience, including bodily injury, high policy limits, UM/UIM, and complex coverage issues.
- Experience managing and influencing insurance carriers, TPAs, or other external claims partners; designing data-driven claims strategies; or overseeing complex liability claims.
Pay
USD $203,000 per year - USD $225,000 per year base salary (Chicago); USD $225,000 per year - USD $250,000 per year base salary (New York City); USD $180,000 per year - USD $200,000 per year base salary (Phoenix); USD $225,000 per year - USD $250,000 per year base salary (San Francisco)
Model-written summary · the original posting is authoritative