Uber
Global Program Manager, Executive Premier Support Office
$106K–$118K
San Francisco, California · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 3+ years in the listed fields or related experience; 2+ years coaching, developing, and leading a team.
- Education
- Bachelor’s degree in Business, Communications, Operations, or a related discipline (preferred).
About the job
Manages high-priority customer and internal escalations from intake through resolution, coordinating cross-functional teams and leading support agents to deliver timely outcomes and executive follow-up.
What you'll do
- Manage escalation cases, customer communications, and coordination across internal teams through resolution.
- Review and prepare resolution summaries and post-resolution documentation; identify recurring issues and process improvements.
- Lead and coach support agents and participate in a global on-call rotation, including nights, weekends, and holidays.
What they ask for
- 3+ years experience in operations, investment banking / consulting / business intelligence / strategy or related experience.
- 2+ years in coaching, developing, and leading a team.
- Excel proficiency (modeling, data visualization) and/or working knowledge in applying SQL, Python, R, Stata or similar statistical language.
Nice to have
- Bachelor’s degree in Business, Communications, Operations, or a related discipline.
- Experience with cross-functional teams across time zones, customer support tools, on-call rotations, or sensitive customer escalations.
Pay
USD $106,000 per year - USD $118,000 per year (base salary)
Tools
Excel, SQL, Python, R, Stata
Model-written summary · the original posting is authoritative