Uber
Head of Customer Operations, Strategic Enterprise
$141K–$196K
Atlanta, Georgia +3 · Director · Full-time · Posted Oct 5, 2026
- Location
- Atlanta, Georgia
Dallas, Texas
Chicago, Illinois
New York City, New York - Experience
- Minimum 8+ years of relevant experience in strategic sales or account management with Enterprise clients; preferably in tech, SaaS, advertising, or retail media.
- Education
- Bachelor's degree in Economics, Finance, Business Administration, or a related field.
About the job
Leads customer success and enterprise partnership operations for restaurant merchants, improving operational health, retention, product adoption, and revenue growth.
What you'll do
- Lead Customer Success Managers in monitoring merchant health, driving adoption, resolving issues, and supporting retention and expansion.
- Manage relationships and growth strategies with key restaurant brands; identify upselling and cross-selling opportunities.
- Analyze performance metrics and coordinate with cross-functional teams to provide data-driven partner recommendations.
What they ask for
- At least 8 years of relevant strategic sales or enterprise account management experience.
- Bachelor's degree in Economics, Finance, Business Administration, or a related field.
- Basic proficiency in SQL, including adjusting and refining queries.
- Proven record of driving revenue growth and achieving targets.
Nice to have
- Experience with CRM and analytics tools, such as Salesforce.
- Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis.
Pay
USD $141,000 per year - USD $157,000 per year (base salary, Atlanta); USD $158,000 per year - USD $176,000 per year (base salary, Chicago); USD $158,000 per year - USD $176,000 per year (base salary, Dallas); USD $176,000 per year - USD $196,000 per year (base salary, New York City)
Tools
SQL, Salesforce, Microsoft Excel, Google Sheets
Model-written summary · the original posting is authoritative