Head of Offshore & AI Automation Operations, Delivery Commercial Operations

What you'll do

• Set global operating standards for offshore centers, including capacity planning, performance management, vendor strategy, and governance.
• Develop and scale AI-enabled commercial workflows from prioritization and pilots through production and global adoption.
• Redesign the commercial operating model across seller-led, offshore-led, AI-augmented, and autonomous work, and lead the global team delivering it.

What they ask for

• 10+ years of experience in Commercial Operations, Sales Operations, Strategy & Operations, scaled sales, business operations, consulting, or a related field.
• 5+ years of experience leading teams and complex cross-functional initiatives.
• Experience designing and operating large-scale commercial or operational systems across multiple markets or regions.
• Strong understanding of sales funnels, commercial productivity, capacity planning, performance management, and unit economics; experience translating emerging technology or automation into business outcomes.

Nice to have

• Experience leading offshore, outsourced, BPO, digital sales, or scaled commercial operations.
• Experience deploying AI or automation in commercial workflows, managing vendors, or transitioning operations toward automation.

Pay

USD $203,000 per year - USD $225,000 per year (base salary)

Tools

enterprise CRM, sales engagement, workflow automation, AI platforms

AI focus

Leads Agentic AI go-to-market and automation operations, including autonomous agents and AI-augmented seller workflows; prioritizes, measures, governs, and scales commercial AI use cases.