Uber
Manager, People Solutions & Knowledge – ServiceNow
$123K–$152K
Chicago, Illinois +2 · Manager · Full-time · Posted Oct 16, 2026
- Location
- Chicago, Illinois
New York City, New York
San Francisco, California - Experience
- 5 years in People Operations, HR Technology, or Service Management; 3 years of experience leading people.
About the job
Lead Uber’s HR ServiceNow platform, team, and knowledge strategy to deliver AI-enabled employee self-service and data-informed People operations.
What you'll do
- Own People’s functional relationship with IT and manage prioritization and optimization of ServiceNow HRSD enhancements and AI features.
- Lead writers and define global knowledge strategy to improve Virtual Agent responses and Tier 0 self-service.
- Lead a data analyst building dashboards for knowledge effectiveness, automation ROI, and employee sentiment; collaborate across departments and COEs on workflows and content.
What they ask for
- Experience managing ServiceNow (HRSD) or a similar system from a functional perspective.
Nice to have
- Ability to manage a roadmap and influence stakeholders across HR and IT.
- Experience interpreting complex dashboards, managing content, or optimizing for high case deflection.
Pay
USD $123,000 per year - USD $137,000 per year (base salary, Chicago); USD $137,000 per year - USD $152,000 per year (base salary, New York City); USD $137,000 per year - USD $152,000 per year (base salary, San Francisco)
Tools
ServiceNow, HRSD, Virtual Agent, Now Assist
AI focus
Configure AI features and provide high-quality knowledge to the Virtual Agent (Now Assist) to deliver predictive responses and resolve employee issues before they reach a human.
Model-written summary · the original posting is authoritative