Senior Associate, US&C Commercial Enablement, Onboarding

What you'll do

• Deliver onboarding sessions, practice activities, assessments, and in-office support for new hires.
• Coach commercial skills and coordinate with managers to identify needs and support progress toward ramp milestones.
• Track onboarding outcomes and feedback, maintain program logistics and resources, and recommend improvements.

What they ask for

• At least 3 years of professional experience in Sales Enablement, Learning & Development, sales, account management, Commercial Operations, or a related field.
• Experience facilitating live training, onboarding, workshops, or structured coaching for adult learners.
• Experience supporting customer-facing teams or working in sales or account management, with understanding of commercial activities and performance expectations.
• Ability to coordinate programs, use CRM/learning/content/reporting tools, apply performance data and feedback, communicate effectively in English, and work in the designated US&C office/hub as scheduled.

Nice to have

• Experience onboarding or coaching Account Executives or Account Managers during their initial ramp; B2B or merchant-facing experience is also valued.
• Experience with role plays, call reviews, readiness assessment, adapting training, measuring onboarding effectiveness, or approved AI and automation tools.

Pay

USD $113,000 per year - USD $126,000 per year (base salary; Chicago); USD $126,000 per year - USD $140,000 per year (base salary; New York City); USD $126,000 per year - USD $140,000 per year (base salary; San Francisco)

Tools

Salesforce, Seismic, Tableau, conversational intelligence, approved AI tools

AI focus

Use approved AI tools effectively in day-to-day seller work; practical use of AI and automation to improve training, coaching, or seller productivity is preferred.