Uber
Staff ML Engineer, Generative AI
$232K–$258K
Sunnyvale, California · Staff · Full-time · Posted Oct 28, 2026
- Experience
- 7+ years building production ML/AI systems; 2+ years leading complex ML initiatives end-to-end.
- Education
- Bachelor's Degree, or above, in Comp Science or related field.
About the job
Architect, productionize, and scale an autonomous customer-support agent that resolves issues end-to-end across mobile, web, and voice.
What you'll do
- Own agent architecture, including planning, memory, knowledge routing, and policy enforcement.
- Build retrieval, reasoning, and evaluation pipelines, including safety, cost, and latency testing.
- Drive support automation rollout and mentor engineering teams on technical strategy and quality.
What they ask for
- 7+ years building production ML/AI systems and 2+ years leading complex ML initiatives end-to-end.
- Deep expertise in LLM-driven systems, including inference optimization, prompt/program design, fine-tuning, distillation/LoRA, safety/guardrails, and evaluations.
- Track record of shipping customer-facing intelligent experiences with measurable impact.
- Bachelor's Degree or above in Comp Science or related field.
Nice to have
- Production agentic architectures and RAG over complex, policy-heavy knowledge bases.
- Support automation for large consumer platforms; multilingual NLU/NLG, safety red-teaming, or privacy-by-design.
Pay
USD $232,000 per year - USD $258,000 per year (base salary)
Tools
LLM, RAG, LLM-as-judge, CI/CD, A/B testing, LoRA
AI focus
Develop an autonomous, multilingual-capable customer-support agent using LLM orchestration, retrieval and reasoning, evaluations, and safety guardrails.
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