Uncountable
Customer Success Associate
$80K–$90K
London/New York · Full-time · Posted Aug 4, 2026
- Experience
- 1 to 4 years.
- Education
- A degree in chemistry, materials science, biology, chemical engineering, or a related field, or equivalent hands-on experience in a scientific or technical environment.
About the job
Drives platform adoption at strategic enterprise accounts by creating adoption plans, delivering workflow-based training, and guiding scientists in using Uncountable and its AI assistant.
What you'll do
- Own account adoption plans, monitor usage, diagnose barriers, and report progress against weekly active user targets.
- Lead go-live and ongoing training, develop customer champions, and create reusable enablement materials.
- Drive adoption of Bodie, Uncountable's AI assistant, and share customer feedback with Product and Engineering.
What they ask for
- 1 to 4 years of experience in customer success, enablement, technical training, implementation, consulting, or a scientific role with meaningful customer exposure.
- Scientific or technical grounding: a degree in chemistry, materials science, biology, chemical engineering, or a related field, or equivalent hands-on experience in a scientific or technical environment.
- Comfort working with data and software, including using Excel or similar tools and usage data.
- Ability to travel 30 to 40% within your region.
Nice to have
- Hands-on lab experience.
- Experience building training programs or enablement content from scratch.
Pay
USD $80K – $90K base salary
Tools
Excel, Bodie, ELNs, LIMS
AI focus
Own rollout and adoption of Bodie, Uncountable's AI assistant; teach scientists to use AI on their own data and relay effective and ineffective use cases to Product and Engineering.
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