Uncountable
Director, Account Management
$50K–$220K
New York City, NY · Hybrid · Director · Full-time · Posted Jul 23, 2026
- Experience
- 5–8+ years in account management, customer success, or a related field, including 2+ years directly managing and developing a team.
About the job
Leads Uncountable’s Account Management function, managing a team and strategic enterprise accounts while driving customer retention, expansion, and account health.
What you'll do
- Manage, coach, hire, and develop Account Managers; set team processes, standards, and priorities.
- Serve as executive sponsor for strategic accounts and lead escalations, renewals, expansion, and commercial discussions.
- Own GRR, NRR, and account health, and share customer insights with product and cross-functional teams.
What they ask for
- 5–8+ years of experience in account management, customer success, or a related field, including 2+ years directly managing and developing a team.
- Experience leading strategic enterprise accounts and building executive-level partnerships.
- Proven ability to design account strategy, negotiation approaches, and long-term expansion plans.
- Comfort working with a technical product, technical buyers/users, and complex implementations; ability to travel 20–30%.
Nice to have
- Passion for science, chemistry, or artificial intelligence; aptitude for statistics or mathematics.
- Experience scaling an account management or customer success team at a growth-stage company.
Pay
$170K – $220K USD base salary; $50K – $100K USD commission
Model-written summary · the original posting is authoritative