Upstart
IT Support Analyst
Columbus, OH, USA +1 · Full-time · Posted Sep 14, 2026
- Location
- Columbus, OH, USA
Columbus, Ohio, United States - Experience
- 2+ years in each of the two specified support experience areas.
About the job
Provides employee IT help desk support, manages user onboarding and offboarding, and maintains technology resources and support processes.
What you'll do
- Organize and respond to help desk requests, troubleshooting IT and application issues.
- Onboard and offboard employees, vendors, and contractors; provide technology training.
- Document support processes and identify issue trends to prevent recurring problems.
What they ask for
- 2+ years of technical support or customer service experience supporting Mac OS.
- 2+ years of first- and second-level support for systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki.
- Ability to independently troubleshoot and perform root cause analysis for network, access, and general IT issues.
- Experience or involvement with IT projects or large initiatives.
Nice to have
- Strong familiarity with IT Operations and cloud applications.
- Ability to create new support workflows.
Pay
$43.70 — $53.94 USD (hourly pay rate)
Tools
Mac OS, Okta, GSuite, Atlassian, Slack, Jamf, Zoom, Meraki
Model-written summary · the original posting is authoritative