Upstart
Product Quality Manager, Home Lending & Auto
$145K–$201K
United States +2 · Remote · Manager · Full-time · Posted Jun 8, 2026
- Location
- United States
Remote
Remote - Experience
- 7+ years in relevant consumer lending quality, compliance, or risk work; 2+ years leading a QC team or managing analysts or auditors.
- Education
- Bachelor’s degree or equivalent practical experience.
About the job
Leads quality control across Upstart’s secured home and auto lending products, ensuring accuracy, compliance, and salability throughout the lending lifecycle.
What you'll do
- Lead quality reviews and compliance testing across origination, servicing, collections, and non-performing loans; oversee sampling and the QC Engine.
- Analyze defects and drive root-cause remediation; develop quality reporting and prepare for audits and regulatory exams.
- Coordinate quality standards and reviews with Operations, Compliance, Legal, Risk, servicing teams, and third parties.
What they ask for
- 7+ years in quality control, compliance testing, or risk management in consumer lending, including secured lending such as mortgage, home equity, or auto.
- 2+ years leading a QC team or managing quality analysts or auditors.
- Experience with pre-close and post-close reviews, defect analysis and remediation, regulatory exams, and QC sampling methodologies.
- Experience with non-performing loan reviews, early default analysis, repurchase reviews, or servicing quality oversight; working knowledge of applicable consumer lending regulations.
Nice to have
- Experience with AI-powered or automated QC tools.
- Experience with investor delivery requirements, repurchase demands, or loan buybacks; third-party oversight; or quality dashboards and executive reporting.
Pay
$145,100 — $201,100 USD (base salary)
Tools
QC Engine
AI focus
Own the QC Engine and support model risk monitoring through quality reviews related to credit decisioning, adverse action accuracy, and early default trends.
Model-written summary · the original posting is authoritative