Upstart
Senior Collections Specialist
United States +2 · Remote · Senior · Full-time · Posted Dec 23, 2025
- Location
- United States
Remote
Remote - Experience
- At least 2 years in a collections role at a Financial Institution; preferred: 3+ years of full-time employment experience recovering high-risk or delinquent accounts.
About the job
Helps borrowers resolve delinquent accounts through empathetic negotiation and payment solutions while meeting collections performance goals.
What you'll do
- Negotiate personalized payment plans and other solutions to help borrowers bring accounts current.
- Meet performance metrics, including dollars collected per productive hour and promise-to-pay commitments kept within 7 days of Right Party Contact.
- Contribute to initiatives that improve borrower support, process efficiency, and program outcomes.
What they ask for
- At least 2 years in a collections role at a Financial Institution, with proven success meeting performance goals.
- Ability to engage borrowers, secure agreements, and handle challenging conversations professionally and empathetically.
- Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices.
- Ability to thrive in a results-oriented environment and improve key performance metrics (KPIs).
Nice to have
- 3+ years of full-time employment experience recovering high-risk or delinquent accounts, including hardship programs, settlements, and tailored borrower solutions.
- Experience negotiating settlements and securing high-value agreements while meeting collection goals and maintaining positive borrower relationships.
Pay
$27.45 — $37.98 USD (hourly base pay rate)
Tools
FDCPA, TCPA
Model-written summary · the original posting is authoritative