Upstart
Senior Manager, Home Lending Sales & Customer Experience
$105K–$145K
Columbus, OH, USA +1 · Manager · Full-time · Posted Oct 12, 2026
- Location
- Columbus, OH, USA
Columbus, Ohio, United States - Experience
- 7+ years of relevant experience and 3+ years of people leadership experience.
About the job
Leads Home Lending sales and customer experience operations, improving borrower conversion from application to funding while managing internal teams and external partners.
What you'll do
- Lead and develop Sales, Licensed Loan Advisor, and Customer Experience teams; set performance expectations and coach for results.
- Set and execute sales and borrower engagement strategies, using funnel and operational data to improve conversion and loan production.
- Oversee borrower support and partner services, and work across Product, Engineering, Growth, Risk, Compliance, and Legal to improve operations and meet requirements.
What they ask for
- 7+ years in consumer lending, mortgage sales, lending operations, or customer experience within financial services.
- 3+ years of people leadership managing sales, licensed lending, or customer-facing operations teams.
- Experience leading teams accountable for sales conversion, loan production, or customer acquisition performance.
- Experience using funnel analytics and operational data to improve performance, developing sales or engagement processes, and partnering cross-functionally.
Nice to have
- Experience leading mortgage or home equity lending sales teams, including Licensed Loan Advisors.
- Knowledge of HELOC products, mortgage origination, or lending regulations; experience in fintech, digital lending, outsourced support, or white-label partnerships is also preferred.
Pay
$104,800 — $145,000 USD (base salary)
Model-written summary · the original posting is authoritative