Upstart
Senior Manager Servicing, Home Lending Operations
$128K–$177K
United States +2 · Remote · Manager · Full-time · Posted Sep 23, 2026
- Location
- United States
Remote
Remote - Experience
- 8+ years in residential mortgage servicing operations; 4+ years leading managers and operational teams.
- Education
- Bachelor's degree or equivalent practical experience.
About the job
Leads the strategy, operating model, and execution of Home Lending mortgage servicing operations, including vendor oversight, compliance, and improvements to borrower experience and operational performance.
What you'll do
- Set the servicing roadmap and operating model; oversee outsourced servicing partners and vendor governance.
- Partner with Product, Engineering, Risk, Compliance, and other teams to deliver servicing capabilities, controls, and process improvements.
- Use operational metrics to improve servicing workflows and lead, coach, and develop operations leaders.
What they ask for
- Bachelor's degree or equivalent practical experience.
- 8+ years of experience in residential mortgage servicing operations.
- 4+ years of experience leading managers and operational teams.
- Experience managing outsourced mortgage servicing vendors or BPO relationships, developing servicing operating models, and expertise in mortgage servicing functions.
Nice to have
- Experience launching or scaling servicing operations within a fintech or digital mortgage platform.
- Knowledge of agency, GSE, and investor servicing requirements.
Pay
$128,100 — $177,300 USD (base salary)
Model-written summary · the original posting is authoritative