Upstart
Senior Mortgage Closing Manager
$105K–$145K
Burlingame, CA, USA +3 · Manager · Full-time · Posted Sep 23, 2026
- Location
- Burlingame, CA, USA
Columbus, OH, USA
Burlingame, California, United States
Columbus, Ohio, United States - Experience
- 5+ years in mortgage, home equity, or residential lending operations; 3+ years of direct people management.
About the job
Leads Upstart’s Home Lending Closing team and third-party vendors, ensuring loan closings are efficient, accurate, compliant, and supported by scalable processes and controls.
What you'll do
- Lead team operations, capacity planning, coaching, and performance against quality, productivity, service-level, and turnaround-time expectations.
- Oversee vendor execution and resolve complex or high-risk closing issues through operational analysis and process improvements.
- Partner with Product, Compliance, Legal, Risk, and Operations to improve workflows and plan for changes.
What they ask for
- 5+ years in mortgage, home equity, or residential lending operations, with deep knowledge of closing operations, settlements, and county lien recording.
- 3+ years of direct people management experience.
- Professional experience leading mortgage or home lending operations at a regulated financial institution or similar lender.
- Experience managing closing-related vendors, operational performance metrics and capacity, and lending controls or compliance processes.
Nice to have
- Experience supporting HELOC or other home equity products and the end-to-end closing lifecycle.
- Experience using data for root-cause analysis and measurable improvements, or leading cross-functional initiatives or vendor governance.
Pay
$104,800 — $145,000 USD (base salary)
Model-written summary · the original posting is authoritative