Upstart
Senior Operations Manager, Quality Control
$105K–$145K
United States +2 · Remote · Manager · Full-time · Posted Oct 16, 2026
- Location
- United States
Remote
Remote - Experience
- 6+ years; no alternatives stated.
About the job
Leads a five-person quality control team and builds a scalable, risk-based program to test lending operations, address control gaps, and strengthen compliance and oversight.
What you'll do
- Lead and develop quality control staff and oversee consistent testing execution.
- Build risk-based testing plans, review criteria, sampling methods, documentation, reporting, and remediation monitoring.
- Partner with Operations, Compliance, and Risk to address findings and evaluate AI-enabled testing and automation with human oversight.
What they ask for
- 6+ years in consumer lending operations, quality control, compliance testing, or operational risk in regulated financial services.
- Direct management of quality control, quality assurance, or compliance testing teams in a regulated environment.
- Experience developing or managing frontline quality control programs, including call monitoring or agent reviews.
- Experience with sampling and testing criteria, documented assessments, and management of findings or remediation.
Nice to have
- Knowledge of consumer financial protection regulations, including UDAAP, TILA, ECOA, FCRA, FDCPA, and GLBA.
- Experience with AI-enabled quality tools, speech analytics, bank partner oversight, regulatory examinations, or audits.
Pay
$104,800 — $145,000 USD (base salary)
Tools
AI
AI focus
Evaluate AI-enabled testing and automation to improve review coverage and efficiency while maintaining human oversight and controls.
Model-written summary · the original posting is authoritative