Urban SDK
Account Manager
Jacksonville, FL · On-site · Manager · Full-time · Posted Jan 5, 2026
- Experience
- 3+ years of Customer Success, Renewal or Account Management experience; enterprise software or SaaS experience preferred.
- Education
- BA/BS required or equivalent experience.
About the job
Manages customer accounts by supporting customers, driving retention and expansion, and executing renewals and sales opportunities.
What you'll do
- Serve as the main contact for customer needs, build lasting relationships, and address account risks.
- Train and onboard customers, and identify renewal, upsell, and cross-sell opportunities to meet retention and expansion goals.
- Share customer feedback with product and engineering teams and coordinate account strategies with sales and management.
What they ask for
- BA/BS or equivalent experience.
- 3+ years of Customer Success, Renewal or Account Management experience.
- Track record of achieving customer retention and sales targets.
- Ability to articulate the business value of complex enterprise technology.
Nice to have
- Experience with enterprise software or SaaS.
- Familiarity with transportation technology, city planning, civil engineering, analytics, databases, or smart city technology.
Pay
Salary Based on Experience; Commission; Annual Bonus
AI focus
No AI work is specified for this role; the company describes its products as using geospatial AI.
Model-written summary · the original posting is authoritative