UtiliSave
Operations Analyst, Cross-Department
$60K–$70K
New York, New York +1 · Remote · Full-time · Posted Aug 31, 2026
- Location
- New York, New York
United States - Experience
- 4–7 years in business operations, business analysis, process improvement, or project management.
- Visa sponsorship
- Must be authorized to work permanently in the US; no visa sponsorship.
About the job
Owns cross-department operations by documenting and improving processes, coordinating projects, and making work and status visible to leadership.
What you'll do
- Map and document how work flows across departments, including handoffs and exceptions; improve processes and support adoption.
- Run cross-functional projects and recurring meetings, tracking owners, dates, decisions, risks, and status in Jira.
- Build lightweight process tools and analyze time and rework to recommend improvements.
What they ask for
- 4–7 years in business operations, business analysis, process improvement, or project management, including establishing processes.
- Experience mapping and documenting processes and getting teams to change how they work.
- Track record running cross-functional projects with stakeholders who do not report to you.
- Hands-on experience with work-tracking tools and Microsoft 365; strong writing and communication across technical and non-technical audiences.
Nice to have
- Process improvement training or credentials, project management certification (PMP, CAPM), or PMO experience.
- Experience with workflow automation or AI tools, or in utilities, energy, professional services, or another data-heavy service business.
Pay
$60,000–$70,000 USD base salary
Tools
Jira, Azure DevOps, Asana, Microsoft 365, SharePoint, Teams, Excel, Planner or To Do
AI focus
Preferred experience using AI tools for drafting documentation, analyzing process data, and summarizing meetings; the company uses Claude and Microsoft Copilot.
Model-written summary · the original posting is authoritative