Valon
Product Operations Lead
$166K–$195K
New York +1 · Hybrid · Full-time · Posted Apr 29, 2026
- Location
- New York
San Francisco - Experience
- 5-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
- Education
- Bachelor’s degree required.
About the job
Owns cross-functional Product Operations systems that turn enterprise customer usage, incidents, and releases into product insights and improvements across ValonOS.
What you'll do
- Build scalable Product Operations frameworks, including user acceptance testing and data migration testing.
- Lead investigations into recurring or complex issues and improve product readiness, incident response, and prevention.
- Synthesize customer, data, and incident signals to inform product decisions and improve quality and reliability.
What they ask for
- Strong analytical skills to break down ambiguous problems and uncover root causes.
- Technical curiosity and willingness to learn SQL or work with data.
- Clear communication across technical teams and end users.
- Bachelor’s degree required.
Nice to have
- Experience supporting or implementing enterprise SaaS products.
- Exposure to regulated or process-heavy industries, or familiarity with incident management, workflow tools, or customer support platforms.
Pay
$166K – $195K (USD, base salary)
Tools
SQL
Model-written summary · the original posting is authoritative