Vanta
VP, Success & Services
$318K–$426K
Remote U.S. · Remote · Director · Full-time · Posted May 20, 2026
- Experience
- 10+ years in SaaS Professional Services, Customer Success, and/or Support; 5+ years in a senior leadership role at a high-growth software and/or AI company.
About the job
Leads Customer Success and Support while building Professional Services, owning customer delivery, retention, support quality, and services margin.
What you'll do
- Build Vanta’s Professional Services function, including its delivery methodology, offerings, and team structure.
- Lead Customer Success and Support, improving processes and overseeing retention, support metrics, and complex customer escalations.
- Own services delivery and partner enablement, working with Sales, Solutions, and Channel & Alliances.
What they ask for
- 10+ years in SaaS Professional Services, Customer Success, and/or Support, including 5+ years in senior leadership at a high-growth software and/or AI company.
- Experience building a Professional Services or consulting organization from scratch and improving an established Customer Success and/or Support organization.
- Track record owning services revenue, including scoping, pricing, and selling professional services engagements.
- AI-forward mindset, strong operational and executive skills, and familiarity with compliance/security frameworks and platforms.
Pay
$318K – $426K USD base salary
Tools
SOC 2, ISO 27001, HIPAA, AWS, Okta, Azure/EntraID, GCP, Jira
AI focus
Use AI tools to improve team productivity and delivery quality; experiment with or build AI-enabled workflows in services or customer-facing contexts.
Model-written summary · the original posting is authoritative