Vantage
Senior Customer Success Manager
$140K–$160K
USA (Remote) · Remote · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 5+ years; Customer Success or Technical Account Manager experience across B2B tech or SaaS.
- Visa sponsorship
- Vantage is only set up to employ in the United States.
About the job
Manage post-sale customer relationships for Vantage’s infrastructure cost management platform, guiding customers through onboarding, adoption, value reviews, and renewals.
What you'll do
- Lead the post-sale customer lifecycle, including onboarding, adoption, value reviews, and renewal playbooks.
- Advise customers on maximizing value and represent their needs internally to resolve support issues and communicate feature requests.
- Engage stakeholders across customer organizations and manage a multi-threaded relationship model.
What they ask for
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
- Previous experience with FinOps Cloud Cost Management solutions.
- Strong communication and attention to detail, including the ability to tailor communication to technical and executive audiences.
- Ability to manage a broad portfolio of accounts from SMB to large enterprise.
Nice to have
- Monitoring and observability expertise; relevant data visualization or financial product experience.
- FinOps, AWS, Azure, or Google Cloud certifications, or experience building and deploying to cloud infrastructure.
Pay
$140K – $160K (base salary)
Tools
AWS, Azure, GCP
AI focus
The role supports customers managing infrastructure costs, including costs associated with AI vendors; no specific AI work is stated.
Model-written summary · the original posting is authoritative