VAST Data
Customer Success Engineer (Weekend Shift)
United States · On-site · Full-time · Posted Oct 31, 2026
- Experience
- 5+ years in customer-facing pre-sale/post-sale positions working with complex storage solutions.
- Education
- MS or B.Sc. in CS, CE, EE or related fields.
About the job
Provides customer-facing technical support and success for VAST Data products, including installations, escalations, customer reviews, and guidance on adoption and use.
What you'll do
- Resolve escalated technical support issues by working with customers and development teams; submit and manage feature requests and bugs.
- Perform customer installations, upgrades, and expansions, and lead monthly and quarterly customer review meetings.
- Advise customer and account teams on technical status, product adoption, and continuous improvement.
What they ask for
- 5+ years in customer-facing pre-sale or post-sale roles working with complex storage solutions.
- Extensive enterprise IT infrastructure, networking, and storage knowledge; significant file systems and scale-out NAS implementation experience.
- Working knowledge of Linux system administration and network configuration and troubleshooting on Linux.
- Bash scripting required; familiarity with at least one other programming language; ability to travel around 20% of the time.
Nice to have
- In-depth knowledge and hands-on experience with S3 and high-performance computing.
- Hands-on lab and hardware management experience; experience at a rapidly growing entrepreneurial startup.
Tools
Linux, bash, S3, File protocols, Object Storage, high-performance computing
AI focus
Supports customer use cases involving machine learning and high-performance computing; the company’s platform supports AI training and inference.
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