VAST Data
Customer Support Engineer
United States +8 · On-site · Full-time · Posted Oct 30, 2026
- Location
- United States
New York
San Francisco
Utah
Austin, TX
San Jose
Houston, Texas
Raleigh, North Carolina
Seattle - Experience
- 5+ years in customer-facing pre-sales or post-sales positions working with complex storage solutions.
- Education
- MS or B.Sc. in CS, CE, EE or related fields.
About the job
Provides post-sales technical support for VAST customers, resolving and escalating issues and supporting deployments, field services, and product improvements.
What you'll do
- Troubleshoot customer issues and manage them through resolution or detailed escalation; perform daily technical operations.
- Support customer installations, upgrades, break-fix work, and expansions, including onsite field services.
- Track bugs and feature requests, advocate for account priorities, and help customers adopt VAST products.
What they ask for
- 5+ years in customer-facing pre-sales or post-sales roles working with complex storage solutions.
- Extensive enterprise IT infrastructure, networking, and storage knowledge; significant file systems and scale-out NAS implementation experience.
- Linux system administration and networking troubleshooting experience; bash scripting required and familiarity with at least one other programming language.
- Strong written and verbal communication and presentation skills; ability to travel around 20% and participate in a rotating weekend shift every 8–12 weeks, with occasional holiday coverage.
Nice to have
- In-depth knowledge and hands-on experience with S3 and high-performance computing.
- Hands-on lab and hardware management experience; experience in a rapidly growing entrepreneurial startup.
Tools
Linux, bash, S3, file systems, scale-out NAS
AI focus
Supports customer use cases involving machine learning and high-performance computing, including data infrastructure for AI.
Model-written summary · the original posting is authoritative