VAST Data
Customer Support Team Lead with Vast Data, Inc.
$151K–$210K
Remote - United States · On-site · Full-time · Posted Oct 30, 2026
- Experience
- 10 years in the job offered or a related role; specified requirements also include 10, 5, 4, and 2 years of experience.
- Education
- Bachelor’s degree in Computer Science, Computer Information Systems, Electronic Engineering, or a related field.
About the job
Leads a regional customer support team handling technical storage and large-scale compute issues, while managing escalations, support operations, performance reporting, and process improvement.
What you'll do
- Oversee ticket management, response times, escalations, schedules, and workload coverage, including holidays and weekends.
- Support customers with configuration and technical issues; coordinate customer escalations with Customer Success and development engineers.
- Monitor support metrics, improve workflows, report performance and customer insights, and collaborate with product and sales engineering teams.
What they ask for
- Bachelor’s degree in Computer Science, Computer Information Systems, Electronic Engineering, or a related field.
- 10 years of experience in the job offered or a related role, including 10 years in client protocol debugging (NFS, SMB, and S3) and escalation management with software developers.
- 5 years leading continuous process improvement and preparing and presenting technical status reports, KPI dashboards, and risk assessments to senior leadership and external stakeholders.
- 4 years of technical team leadership and 2 years providing team direction and oversight, including resource planning, workload allocation, and capacity forecasting.
Pay
$150,550 - $210,000 /year (base salary)
Tools
NFS, SMB, S3
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