VAST Data
IT Helpdesk Support Specialist
Campbell, CA · On-site · Full-time · Posted Oct 30, 2026
About the job
Provides employee-facing IT helpdesk support, resolves hardware, software, and network issues, and manages user access, workplace applications, onboarding, and IT inventory.
What you'll do
- Troubleshoot Windows and macOS devices, peripherals, and network issues; respond to support requests.
- Manage accounts and access, support company applications and Zoom Rooms, and onboard and offboard employees.
- Handle IT procurement and inventory, document solutions, and train users.
What they ask for
- Proven experience in a Helpdesk or IT support role.
- Strong knowledge of Windows and macOS and experience troubleshooting hardware and software.
- Familiarity with JumpCloud and Google WorkSpace for user management.
- Strong problem-solving, communication, organizational, and task-prioritization skills.
Nice to have
- Experience with IT procurement processes.
Tools
Windows, macOS, JumpCloud, Google WorkSpace, Atlassian, Jira, Confluence, Slack
Model-written summary · the original posting is authoritative