VAST Data
Resident Customer Support Engineer - Memphis, TN
Memphis, TN · On-site · Full-time · Posted Oct 30, 2026
- Experience
- 5+ years; no alternatives stated.
- Education
- MS or B.Sc. in CS, CE, EE, or related fields.
About the job
Provides onsite customer support for VAST Data’s storage products, resolving technical issues and escalations, carrying out installations and upgrades, and coordinating customer reviews and product feedback.
What you'll do
- Resolve customer support issues and escalations, working with customers and development teams through closure.
- Perform customer installations, upgrades, and expansions; lead monthly and quarterly customer review meetings.
- Advise customers and account teams, identify adoption improvements, and manage feature requests and bug reports.
What they ask for
- 5+ years in customer-facing pre-sale/post-sale roles working with complex storage solutions.
- Extensive enterprise IT infrastructure, networking, and storage experience, including file systems and scale-out NAS implementation.
- Linux system administration and network troubleshooting experience; bash scripting required and familiarity with at least one other programming language.
- Excellent written and verbal business communication and presentation skills; ability to travel around 20% and work a rotational weekend shift every 8–12 weeks, with occasional holiday coverage.
Nice to have
- In-depth knowledge and hands-on experience with S3 and high-performance computing.
- Hands-on lab and hardware management experience; experience at a rapidly growing entrepreneurial startup is also an advantage.
Tools
Linux, bash, S3
AI focus
Supports customer use cases that include machine learning; the posting also describes VAST products as supporting AI training and inference.
Model-written summary · the original posting is authoritative