VAST Data
Resident Customer Support Engineer (Onsite - Dallas, TX)
Texas · On-site · Full-time · Posted Oct 30, 2026
- Experience
- 5+ years in customer-facing pre-sale/post-sale positions working with complex storage solutions.
- Education
- MS or B.Sc. in CS, CE, EE or related fields.
About the job
Provides onsite technical support for VAST Data customers, resolving support issues, managing escalations, and carrying out product operations and customer activities.
What you'll do
- Resolve support cases and escalated technical issues in coordination with customers and engineering teams.
- Perform customer installations, upgrades, expansions, and field maintenance; manage daily technical operations.
- Build customer relationships, lead regular review meetings, and identify opportunities for product adoption.
What they ask for
- Work onsite 4–5 days per week and travel around 20% of the time.
- 5+ years in customer-facing pre-sale/post-sale roles working with complex storage solutions.
- Extensive enterprise IT infrastructure, networking, and storage knowledge; significant file systems and scale-out NAS implementation experience; hands-on S3 and high-performance computing knowledge.
- Linux system administration and network troubleshooting experience; bash scripting required, plus familiarity with one or more programming languages.
Nice to have
- Hands-on lab and hardware management experience.
- Experience at a rapidly growing entrepreneurial startup.
Tools
Linux, bash, S3
AI focus
Supports customer use cases including machine learning and artificial intelligence applications.
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