VAST Data
Technical Support Enablement Manager
Raleigh, North Carolina · On-site · Manager · Full-time · Posted Oct 30, 2026
About the job
Builds and delivers technical training for VAST Data’s Customer Success teams to improve product knowledge, troubleshooting, customer engagement, and measurable support outcomes.
What you'll do
- Develop, deliver, and maintain training content, curricula, learning materials, and certifications for Customer Success teams.
- Collaborate with stakeholders and subject matter experts to identify skill gaps, align training, and incorporate feedback.
- Measure training effectiveness using KPIs and performance data, then recommend improvements.
What they ask for
- Proven track record designing and delivering training for technical teams, with strong facilitation, presentation, writing, and instructional design skills.
- Familiarity with LMS platforms, adult learning principles, and training evaluation methods; able to work cross-functionally and manage priorities independently.
- Background in Customer Success, Professional Services, or Support, including experience with highly technical support procedures in similar industries.
- Solid understanding of virtualization and containerization, advanced networking and switch troubleshooting, data storage technologies, and hands-on lab and hardware management experience.
Nice to have
- Previous tenure as an Escalation Engineer.
Tools
LMS, VMware, Docker, SAN, NAS, DAS
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