Vast
IS Support Specialist II
Long Beach, California, United States · Full-time · Posted Aug 22, 2026
- Experience
- 3+ years of experience in IT or Information Systems support.
About the job
Provides day-to-day L1/L2 support for Vast’s enterprise systems, resolving employee issues and assisting with related projects.
What you'll do
- Serve as the first point of contact for software and application support; monitor and resolve ITSM incidents while meeting SLA metrics.
- Provision licenses and support enterprise systems across multiple locations, including troubleshooting access and software issues.
- Assist with project requests and collaborate with departments and Technical Product Managers.
What they ask for
- Experience handling service desk tickets.
- Proven experience with ITSM tools.
- Strong problem-solving skills; ability to work independently and collaboratively.
- Excellent communication and interpersonal skills, including resolving difficult technical issues with limited information.
Nice to have
- Experience in manufacturing or aerospace; familiarity with aerospace IT and data regulations and standards.
- Experience with Jira Service Management, enterprise applications such as Netsuite, Manufacturo, NX/Teamcenter, or JIRA/Confluence configuration.
Pay
$31/hr - $44/hr USD (base salary); $43/hr - $61/hr USD (base salary); $31 — $61 USD (base salary)
Tools
ERP, MES, PLM, Jira SM, ZenDesk, Jira Service Management, Netsuite, Manufacturo
Model-written summary · the original posting is authoritative