Veeva Systems
Account Director
$95K–$140K
New Jersey - Lyndhurst · On-site · Director · Full-time · Posted Dec 5, 2025
- Experience
- 5+ years of customer service or account management or operations; 3+ years of personnel development and leadership.
- Education
- B.S. or B.A. degree or equivalent experience.
About the job
Oversees customer relationships and delivery teams, providing strategic guidance and managing service quality, staffing, and project scope for life sciences customers.
What you'll do
- Serve as the primary escalation point, build customer relationships, and identify business opportunities.
- Guide service delivery and customer operations, ensuring compliance and improving customer experience.
- Develop internal teams, manage staffing, and oversee Statements of Work and project scope.
What they ask for
- B.S. or B.A. degree or equivalent experience.
- Prior experience within Life Sciences, Speakers Bureau, and Event Planning.
- Strong analytical and problem-solving skills, with clear oral and written communication.
- Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint).
Nice to have
- Fundamental knowledge of Veeva Commercial CRM Product Suite, including Veeva CRM, Veeva Vault, Events Management, and Engage.
- Current knowledge of regulations such as OIG and the PhRMA Code.
Pay
USD 95,000 - USD 140,000 base salary
Tools
Microsoft Office, Excel, Word, PowerPoint, Veeva CRM, Veeva Vault, Events Management, Engage
Model-written summary · the original posting is authoritative