Veeva Systems
Customer Success Manager - Commercial Content
$100K–$160K
Massachusetts - Boston · Remote · Manager · Full-time · Posted Oct 8, 2026
- Experience
- 7+ years in promotional content or Medical within life sciences; the posting also lists 7+ years working in software or consulting as nice to have.
About the job
Manage customer success for Veeva Commercial Content and Medical applications, advising global life sciences customers on adoption, value, and roadmaps aligned with their business goals.
What you'll do
- Support 4–6 large global customers after implementation and own relationships with key decision makers and application owners.
- Provide strategic guidance to optimize application use and develop customer roadmaps; triage escalations and address customer needs with internal teams.
- Facilitate customer collaboration and industry learning through customer-to-customer and customer-to-Veeva connections.
What they ask for
- 7+ years’ experience in promotional content or Medical within the life sciences industry.
- Experience working with or in large global pharmaceutical companies.
- Customer-facing consulting experience.
- Experience managing relationships with key decision makers and application owners; ability to travel up to 25%.
Nice to have
- 7+ years of working in software, or consulting; SaaS/cloud experience.
- Experience working with Veeva Vault; preferably based on the North American east coast.
Pay
$100,000 - $160,000 (base salary)
Tools
Veeva PromoMats, Veeva Medical, Veeva Vault, SaaS/cloud
Model-written summary · the original posting is authoritative