Veeva Systems
Customer Success Manager - Quality
$100K–$160K
Massachusetts - Boston · Remote · Manager · Full-time · Posted Oct 8, 2026
- Experience
- 7+ years in Quality within life sciences; preferred: 7+ years working in software or consulting.
About the job
Manage post-implementation success for customers using Veeva Quality applications by advising stakeholders, strengthening product adoption, and coordinating responses to customer needs.
What you'll do
- Support 4–6 large, global customers and own relationships with their decision makers and application owners.
- Provide strategic guidance to optimize application use and develop customer roadmaps aligned with business goals.
- Coordinate with Veeva teams and facilitate customer connections to address needs and share industry learning.
What they ask for
- 7+ years’ experience in Quality within the life sciences industry.
- Experience working with or in large global pharmaceutical or CRO companies.
- Customer-facing consulting experience.
- Experience managing relationships with key decision makers and application owners; ability to travel up to 25%.
Nice to have
- 7+ years of working in software, or consulting; SaaS/cloud experience in the management of Quality applications.
- Experience working with Veeva Vault.
Pay
$100,000 - $160,000 USD base salary
Tools
Veeva Quality applications, Veeva Vault, SaaS, cloud
Model-written summary · the original posting is authoritative