Veeva Systems
Customer Success Manager - Quality
$100K–$160K
Pennsylvania - Philadelphia · Remote · Manager · Full-time · Posted Oct 8, 2026
- Experience
- 7+ years in Quality within life sciences; nice to have: 7+ years working in software or consulting.
About the job
Ensure customers succeed with Veeva Quality applications by advising global customers, strengthening stakeholder relationships, and helping them achieve business goals through their existing software investments.
What you'll do
- Support 4–6 large global customers after implementation and own relationships with decision makers and application owners.
- Provide strategic guidance to optimize application use and build customer roadmaps aligned with business needs.
- Coordinate with Veeva teams and facilitate customer connections to address needs, escalations, and industry learning.
What they ask for
- 7+ years’ experience in Quality within the life sciences industry.
- Experience working with or in large global pharmaceutical or CRO companies.
- Customer-facing consulting experience and experience managing relationships with key decision makers and application owners.
- Ability to travel up to 25%.
Nice to have
- 7+ years working in software or consulting; SaaS/cloud experience managing Quality applications.
- Experience with Veeva Vault; based in North America, preferably on the east coast.
Pay
$100,000 - $160,000 USD base salary
Tools
Veeva Quality applications, Veeva Vault, SaaS, cloud
Model-written summary · the original posting is authoritative