Veeva Systems
Head of Customer Success and Implementation Delivery - Veeva Ostro
$200K–$270K
Massachusetts - Boston · Remote · Director · Full-time · Posted Oct 14, 2026
About the job
Lead Veeva Ostro’s customer success and implementation services team, helping life sciences customers implement its conversational AI products and achieve results.
What you'll do
- Build and lead the team, setting priorities and overseeing customer implementations and ongoing services.
- Use customer data to improve product adoption, retention, and return on investment.
- Partner with sales and product teams on account plans and product improvements; build relationships with customer leaders.
What they ask for
- Proven ability to build and lead teams, with direct management experience.
- Current experience in life sciences in a service-related role, billable or non-billable.
- Experience using data and analytics tools to measure and improve processes.
- Hands-on management approach, including attention to detail.
Pay
USD $200,000 - $270,000 base salary
Tools
conversational AI
AI focus
Leads customer success and implementation delivery for Ostro, a conversational AI platform for life sciences.
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