Veeva Systems
Lead Services Engagement Manager (SEM) - eCOA
$120K–$160K
Massachusetts - Boston · Remote · Manager · Full-time · Posted Oct 13, 2026
- Experience
- 5+ years in consulting services delivery or services sales for Clinical Data Applications, including eCOA; 3+ years in implementation project scoping, resource modeling, and Statements of Work negotiation.
About the job
Leads scoping and planning for Veeva eCOA implementations, shaping service proposals and customer engagements in collaboration with sales, strategy, and services teams.
What you'll do
- Develop implementation proposals and align delivery strategies with sales and services teams.
- Develop eCOA service offerings and manage partner vendor relationships for contracting and service operations.
- Lead and scale eCOA SEM activities while setting customer and stakeholder expectations.
What they ask for
- 5+ years delivering consulting services or selling services for Clinical Data Applications, including eCOA, with a proven track record.
- 3+ years scoping project plans, resource models, and Statements of Work negotiations for software implementation projects.
- Understanding of clinical-trial data capture, including EDC, IVRS, safety systems, CTMS, downstream databases, and eCOA.
- Ability to lead complex services contracting, engage executive audiences, negotiate, and travel.
Nice to have
- eCOA industry SME; experience interpreting clinical protocols.
- SaaS/Cloud delivery experience.
Pay
$120,000 - $160,000 USD base salary
Tools
eCOA, Clinical Data Applications, EDC, IVRS, CTMS, SaaS/Cloud
Model-written summary · the original posting is authoritative