Veeva Systems
Practice Manager - Implementation Services
$100K–$200K
Massachusetts - Boston · Remote · Manager · Full-time · Posted Aug 22, 2025
- Experience
- 5+ years of hands-on software implementation experience; 2+ years in people management.
About the job
Leads a North American Professional Services team delivering Vault CRM implementations and driving customer and employee success.
What you'll do
- Lead, hire, manage, and mentor the Professional Services team, including performance management.
- Oversee internal initiatives and project sponsorship, and build trusted customer relationships.
- Partner across Sales, Strategy, Product, and Services to improve implementation delivery and business operations.
What they ask for
- 5+ years of hands-on software implementation experience at a software vendor or consulting firm.
- 2+ years in people management.
- Experience growing and leading an implementation or Professional Services team.
- Operational excellence in Services, including business metrics, utilization, and resource management; comfortable working in the system and willing to do an implementation.
Pay
USD $100,000 - $200,000 base salary
Tools
Vault CRM
AI focus
The role involves using AI innovatively to support engagement delivery; Vault CRM uses AI to improve productivity and streamline processes.
Model-written summary · the original posting is authoritative