Veeva Systems
Practice Manager - Implementation Services
$100K–$200K
Massachusetts - Boston · Remote · Manager · Full-time · Posted Aug 22, 2025
- Experience
- 5+ years of hands-on software implementation experience; 2+ years in people management.
About the job
Leads a North American Professional Services team delivering Vault CRM implementations and driving customer and employee success.
What you'll do
- Lead, hire, manage, and mentor a Professional Services team; oversee internal initiatives and project sponsorship.
- Build trusted customer relationships and coordinate with Sales, Strategy, Product, and Services.
- Drive implementation excellence, operational performance, and innovative use of AI in engagement delivery.
What they ask for
- 5+ years of hands-on software implementation experience at a software vendor or consulting firm.
- 2+ years in people management and experience growing and leading an implementation or professional services team.
- Experience tracking business metrics, utilization, and resource management in Services.
- Comfort working in the system and willing to do an implementation; able to travel up to 25%.
Pay
$100,000 - $200,000 USD base salary
Tools
Vault CRM
AI focus
Use AI innovatively to support engagement delivery; the CRM uses AI to improve productivity and streamline processes.
Model-written summary · the original posting is authoritative