Veeva Systems
Principal Customer Success Manager - Ostro
$115K–$175K
Massachusetts - Boston · Remote · Principal · Full-time · Posted Jul 8, 2026
- Experience
- 7+ years in digital marketing strategy, client services, or account management; the posting specifies agency experience in pharmaceutical, healthcare, or life sciences, and also requires prior agency or in-house pharma work.
About the job
Own strategic relationships with enterprise pharmaceutical clients, helping them adopt Ostro’s brand engagement platform and achieve commercial outcomes.
What you'll do
- Advise enterprise pharmaceutical clients and build executive relationships that support satisfaction, retention, renewals, and growth.
- Develop client strategies, interpret campaign analytics, and recommend ways to improve platform adoption and commercial outcomes.
- Coordinate cross-functional delivery, manage account expansion and complex projects, and represent customer needs in product-roadmap discussions.
What they ask for
- 7+ years of digital marketing strategy, client services, or account management experience within a pharmaceutical, healthcare, or life sciences agency.
- Proven success managing enterprise client relationships and growing strategic accounts; must have worked at an agency or in-house pharma and have deep pharma knowledge.
- Expertise in omnichannel digital marketing, MLR review processes, FDA promotional guidelines, pharmaceutical launches, and promotional communications, including Veeva Vault PromoMats submissions.
- Must have experience launching HCP and patient websites; strong analytical, communication, presentation, and stakeholder-management skills.
Nice to have
- Experience with Veeva Commercial Cloud products, including Vault CRM.
- Experience across multiple therapeutic areas, such as oncology, immunology, or rare disease.
Pay
$115,000 - $175,000 USD base salary
Tools
Ostro, Veeva Vault PromoMats, Veeva Commercial Cloud, Vault CRM
Model-written summary · the original posting is authoritative