Veeva Systems
Product Support Engineer
$50K–$100K
Ohio - Columbus · Remote · Full-time · Posted Feb 16, 2023
- Experience
- No specific number of years stated; the posting considers any prior experience, including unofficial experience.
- Visa sponsorship
- Unable to sponsor F1 or H1-B visas at this time.
About the job
Supports customers and internal teams by troubleshooting Veeva Vault and related integrations, resolving production issues, and coordinating releases and configuration changes.
What you'll do
- Diagnose and resolve customer issues, including critical production incidents and data integrity problems.
- Research, reproduce, and troubleshoot issues; propose resolutions or workarounds in coordination with Development and QA.
- Support client administrators, coordinate production releases and configuration changes, and maintain documentation.
What they ask for
- Knowledge of SQL databases and ability to write queries; understanding of HTML, XML, and JSON.
- Experience with CRM software and cloud or hosted software environments.
- Ability to diagnose application issues and communicate effectively with customers during urgent or critical situations.
- Ability to work 11 AM–8 PM EST, Monday–Friday, with rotational evening on-call responsibilities.
Nice to have
- Knowledge of Java to review and troubleshoot code; exposure to object-oriented programming and basic web programming concepts.
- Experience in software support, development or DevOps, mobile apps, or a small-team/startup environment.
Pay
USD 50,000 - $100,000 base salary
Tools
Veeva Vault, Veeva CRM, Salesforce.com, SQL, HTML, XML, JSON, Java
Model-written summary · the original posting is authoritative