Veeva Systems
Senior Customer Success Manager - Ostro
$115K–$170K
Massachusetts - Boston · Remote · Manager · Full-time · Posted May 29, 2026
- Experience
- 4+ years; the posting does not state an alternative.
About the job
Serves as a strategic advisor to pharmaceutical clients, helping them improve digital engagement and business outcomes through Ostro’s AI-powered platform.
What you'll do
- Build executive client relationships, develop strategies that improve adoption and long-term success, and identify partnership growth opportunities.
- Coordinate cross-functional teams and lead client initiatives, managing stakeholders, budgets, and timelines.
- Analyze campaign performance and market insights to recommend actions, advocate for client needs, and inform platform development.
What they ask for
- 4+ years in digital marketing strategy, client services, or account management within a healthcare, pharmaceutical, or life sciences agency.
- Experience managing complex enterprise accounts and developing omnichannel digital strategies.
- Experience supporting pharmaceutical product launches and promotional review, including Veeva Vault PromoMats; must have launched HCP and patient websites and have deep pharma knowledge.
- Strong analytical, communication, and presentation skills; experience collaborating across creative, technical, and cross-functional teams; willingness to travel approximately once per quarter or as needed.
Nice to have
- Experience with Veeva Commercial Cloud applications.
- Experience across multiple therapeutic areas, MLR review processes, or FDA promotional guidelines.
Pay
$115,000 - $170,000 USD base salary
Tools
Veeva Vault PromoMats, Veeva Commercial Cloud
AI focus
The role supports clients using Ostro’s AI-powered experiences for personalized, data-driven engagement; it does not specify developing AI.
Model-written summary · the original posting is authoritative