Senior Product Manager - Patient CRM

What you'll do

• Own the strategy and delivery of patient recruitment, enrollment, and long-term engagement features.
• Partner across product, AI, UX, engineering, QA, and services teams to shape requirements and deliver features through global release and customer adoption.
• Represent the product at Patient Services and Hub events, gathering market intelligence and sharing product direction.

What they ask for

• At least 5 years of experience in Patient Services, Hub Operations, Field Reimbursement, or product management for patient-specific software, with deep understanding of HIPAA, GDPR, and patient privacy regulations.
• 3+ years of product management experience at a software company, including a track record of owning and launching enterprise-grade SaaS products.
• Ability to influence roadmaps across product teams and work in a complex, matrixed product environment.
• Experience writing detailed requirements, managing backlogs, and leading engineering teams in an agile environment.

Nice to have

• Experience with conversational AI, recommendation engines, or large language models (LLMs).
• Knowledge of benefit verification, prior authorization, and co-pay assistance; configurable enterprise SaaS solutions; or the Veeva Vault Platform.

Pay

$120,000 - $200,000 USD base salary

Tools

Vault CRM, AI agents, HIPAA, GDPR, conversational AI, recommendation engines, large language models (LLMs), Veeva Vault Platform

AI focus

Partner with the AI PM team to build agents that help patient case managers and support teams interact with patients more empathetically and efficiently.