Veeva Systems
Senior Product Manager - Patient CRM
$120K–$200K
California - Pleasanton · Remote · Manager · Full-time · Posted Feb 4, 2026
- Experience
- Minimum 5 years in a stated patient-services or patient-specific software field, and 3+ years of software product management experience.
About the job
Own the patient-centric vision, strategy, and delivery of Patient CRM features for patient recruitment, enrollment, engagement, and support workflows within the Vault CRM ecosystem.
What you'll do
- Drive the Patient CRM roadmap and translate patient-journey needs into product specifications.
- Collaborate across product, UX, engineering, QA, and services teams to launch and support features.
- Partner with the AI PM team on agents for patient case managers and represent the product at industry events.
What they ask for
- At least 5 years in Patient Services, Hub Operations, Field Reimbursement, or product management for patient-specific software, with deep knowledge of HIPAA, GDPR, and patient privacy regulations.
- 3+ years of software-company product management experience, with a record of owning and launching enterprise-grade SaaS products.
- Ability to influence roadmaps across product teams and work in a complex, matrixed environment.
- Experience writing detailed requirements, managing backlogs, and leading engineering teams in an agile environment.
Nice to have
- Experience with conversational AI, recommendation engines, or large language models (LLMs).
- Knowledge of benefit verification, prior authorization, co-pay assistance, configurable enterprise SaaS solutions, or the Veeva Vault Platform.
Pay
$120,000 - $200,000 USD base salary
Tools
Vault CRM, HIPAA, GDPR, conversational AI, recommendation engines, large language models (LLMs), Veeva Vault Platform
AI focus
Partner with the AI PM team to build agents that help patient case managers and support teams interact with patients more empathetically and efficiently.
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