Senior Product Manager - Patient CRM

What you'll do

• Set and deliver the Patient CRM roadmap, translating patient journeys into product requirements.
• Collaborate across product, UX, engineering, QA, and services teams to launch features and support customer adoption.
• Represent the product at industry events and partner with the AI PM team on patient-support agents.

What they ask for

• At least 5 years of experience in Patient Services, Hub Operations, Field Reimbursement, or patient-specific software product management; deep understanding of HIPAA, GDPR, and patient privacy regulations.
• 3+ years of software product management experience, with a record of owning and launching enterprise-grade SaaS products.
• Ability to influence roadmaps across product teams and work in a complex, matrixed environment.
• Experience writing detailed requirements, managing backlogs, and leading engineering teams in an agile environment.

Nice to have

• Experience with conversational AI, recommendation engines, or large language models (LLMs).
• Knowledge of benefit verification, prior authorization, and co-pay assistance; configurable enterprise SaaS, Veeva Vault Platform, or software development/computer science background.

Pay

$120,000 - $200,000 USD base salary

Tools

Veeva Vault CRM, HIPAA, GDPR, conversational AI, recommendation engines, large language models (LLMs)

AI focus

Partner with the AI PM team to build agents that help patient case managers and support teams interact with patients more empathetically and efficiently.