Veeva Systems
Senior Product Manager - Vault CRM - Service Center
$120K–$200K
Massachusetts - Boston · Remote · Manager · Full-time · Posted Jun 25, 2026
- Experience
- 5+ years in product management in the Service/Contact Center or CCaaS software industry.
About the job
Owns the strategy and delivery of Vault CRM service and contact center capabilities, coordinating across product and engineering teams and helping develop AI agents for service representatives.
What you'll do
- Develop the service and contact center product roadmap and translate workflows into detailed specifications.
- Partner with Vault CRM and AI product teams to shape platform capabilities and build helpful AI agents.
- Guide features from concept through release and customer adoption, while representing the product to customers and internal teams.
What they ask for
- 5+ years of product management experience in the Service/Contact Center or CCaaS software industry.
- Experience researching customer and market needs to develop product roadmaps and plans.
- Experience developing configurable enterprise SaaS solutions in an agile environment and writing detailed user stories or managing a feature backlog.
- Track record of collaborating with engineering/QA to define, design, and deliver products.
Nice to have
- Experience with conversational AI, recommendation engines, or large language models (LLMs).
- Prior exposure to the Veeva Vault Platform; software development or computer science background also noted.
Pay
USD 120,000 - USD 200,000 base salary
Tools
Vault CRM, CCaaS, telephony, Email, WhatsApp, SMS, large language models (LLMs)
AI focus
Partner with the AI PM team to build agents that help service and contact center representatives use CRM efficiently.
Model-written summary · the original posting is authoritative