Veeva Systems
Technical Customer Service Associate
$35K–$65K
Massachusetts - Boston · Remote · Full-time · Posted Sep 25, 2026
- Experience
- 1+ year relevant experience in a technical customer support role or related technical field.
About the job
Supports users of Veeva applications by advising on best practices, resolving client issues, and maintaining strong customer relationships.
What you'll do
- Advise end users on Veeva application best practices and identify and resolve application-related client issues.
- Build professional relationships with users and recommend improvements to client service and product development.
- Maintain customer-service standards and accurate records of email, telephone, and chat correspondence.
What they ask for
- 1+ year relevant experience in a technical customer support role or related technical field.
- Effective communication, organizational, and time management skills; professional telephone manner.
- Demonstrated competence in Word, Excel, and PowerPoint.
- Ability to understand client needs quickly and articulate potential solutions.
Nice to have
- Bilingual in Spanish.
- Experience supporting clinical research facilities or with Veeva Vault.
Pay
$35,000 - $65,000 USD (base salary)
Tools
Word, Excel, PowerPoint, Veeva Vault
Model-written summary · the original posting is authoritative