Vega
Director of Technical Account Management
Remote, US · Remote · Director · Full-time · Posted Oct 30, 2026
- Experience
- 10+ years in customer-facing technical roles; 5+ years managing and scaling a TAM team in B2B SaaS.
About the job
Leads and scales Vega’s post-sale technical account management organization, ensuring enterprise customers achieve measurable value from onboarding through long-term use.
What you'll do
- Build the post-sale organization, including processes, playbooks, KPIs, and hiring and developing a global TAM team.
- Drive customer outcomes, manage strategic relationships and escalations, and proactively mitigate account risks.
- Represent customer needs internally and partner with Account Management, Support, Product, and Engineering to influence the roadmap.
What they ask for
- 10+ years working directly with customers in technical account management, pre-sales, customer success, or security consultancy roles.
- 5+ years managing and scaling a TAM team in B2B SaaS.
- Hands-on experience with SIEM or security analytics platforms; proven track record with large enterprises, including Fortune 100 accounts.
- Strong cloud fundamentals across AWS, Azure, and/or GCP; excellent leadership and stakeholder communication skills.
Nice to have
- Cybersecurity company experience; startup experience strongly preferred.
- Background in SOC, Security Engineering, Incident Response, or Threat Hunting; experience building post-sale organizations from the ground up; familiarity with KQL (Kusto Query Language).
Tools
SIEM, AWS, Azure, GCP, KQL (Kusto Query Language)
AI focus
Advocate for agentic detections and AI-driven security workflows.
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